What you can expect from Caretree
- To be treated equally, fairly and with respect
- To be provided regular work that minimises travel
- To be asked before allocating work that is outside your availability, and to respect your answer
- To provide an accessible on-call service to support you with your client queries
- To ensure you have a safe working environment and a good level of training for the job
- To deal with complaints in a constructive and professional manner in accordance with Caretree's complaints procedure
- To be paid in full, accurately and on time.
What Caretree expects from you in return
To uphold the values of Caretree;
- Provide care to be best of your ability at all times
- Follow company policies, procedures and rules
- Treat everyone (clients, colleagues, other practitioners) with respect at all times
- Act professionally, leave your personal life at home
- Be open, honest and act with integrity
- Maintain clear professional boundaries
- Maintain clear and accurate records
- Keep up to date with skills and knowledge
- Ensure you have all relevant client information including key codes and location before your visit.
To respect the client at all times;
- Gain consent before giving care
- Be non judgemental
- Promote our clients to be autonomous in their decision making, recognising their right of choice
- Respect clients dignity, privacy and individuality
- Do not discuss other clients or staff with a client, even if they appear to know them
- When at a clients house, focus completely and solely on them and their tasks
- During a visit, do not use your mobile phone for personal reasons.
To communicate effectively;
- Communicate any client concerns to the office
- Be responsive to queries from the office team
- Use appropriate methods of communication.
To safeguard yourself and others;
- Disclose information if any person may be at risk of harm
- Be aware of your surroundings and consider any new or existing risks
- Follow Health and Safety guidelines and raise any concerns
- Recognise your limitations and ask for help.
